![]() Microphone (affects sound stream) – The option is available on macOS 10.14 Mojave and needs to be checked to stream sound over remote connection.If not, you will not be able to establish a remote session and there will be a popup on the streamer computer (you CANNOT configure this remotely): Now, it needs to be checked to establish a remote session on 10.15. Screen Recording (affects remote connection) – The option is not available on macOS 10.14 Mojave.If not checked, files/folders of the remote Mac will not be shown in the file transfer window. Now, it needs to be checked to use File Transfer on 10.15. Full Disk Access (affects file transfer) – The option is available on macOS 10.14 Mojave but does not need to be checked.If this setting was done in Mojave before upgrading to Catalina, you may need to delete (-) the Accessibility setting for Splashtop Streamer, then re-add (+) and check it.For new streamer installs on 10.15, this setting needs to be checked so remote control is enabled. For OS upgrade cases, if you already have the option checked on 10.14, you don’t need to configure it again on 10.15. Accessibility (affects control) – The option is available on macOS 10.14 Mojave and needs to be checked to enable remote control.Users have reported that this action prompts the permissions to reset if they weren't working before. Note that these security settings cannot be configured remotely - you must change these settings once locally before being able to establish a remote session.Īlso, please note that if these are already checked, uncheck and recheck them. This new release has stricter security requirements that require explicit permission to allow applications to have control.įor Mac Streamer v3.3.2.0, these are the additional Security and Privacy settings that are required to be set to allow the Splashtop software to provide remote access:įour options under System Preferences / Security & Privacy / Privacy need to be checked for a remote session to work normally. Click the Lock icon again to save the changes and close System Preferences.įor assistance, contact the Service Desk.Apple released macOS 10.15 Catalina on October 7, 2019.Choose Screen Recording from the list on the left and also add ConnectWiseControl Client to allow screen recording.Make sure the there is a check mark next to the " ConnectWiseControl Client" Select the application and click ' OK'.Programs are usually found in your Applications folder, however, the ConnectWise Client is usually found in your Downloads folder. Browse to the ConnectWise application.Enter your admin acount and password when prompted.Click the Lock icon at the bottom left corner.Choose Accesibilty in the list to the left.Click on Security & Privacy an go to the Privacy tab.Open System Preferences by clicking on the Apple icon at the top left of your screen.You should now be able to launch the ConnectWise application.Hit the back arrow in Accessibility, scroll down to Screen Recording, and add " ConnectWiseControl Client." Make sure it's toggled on.Make sure it is toggled on next to the " ConnectWiseControl Client." like the image below. Select the application and click ' OK.' The application will now be listed.However, the " ConnectWiseControl Client." is usually found in your Downloads folder. Programs are usually found in your Applications folder. ![]() Enter the admin account and password when prompted.If ConnectWise Control Client is not on the list, click the + icon.Scroll down in Privacy and Security and choose Accessibility.Scroll down to Privacy and Security and select it.Open System Settings by clicking on the Apple icon at the top left of your screen or the Gears Icon from the Dock.Note: You will need local administrator privileges to follow these steps. We will be using the ConnectWise Client for an example. This article will walk you through the steps for allowing applications to run on Mojave. Some software, such as remote access applications, will not work on Mojave Macs unless it is allowed in the Security & Privacy settings.
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